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Tenant Restores#

Individual tenant restores can be obtained from cloud snapshots. Each tenant can also schedule/perform cloud snapshots of their own individual environment and restore directly from those snapshots with no intervention necessary from their VergeOS povider (Parent).

A provider can restore a tenant from cloud snapshot -OR- can expose a cloud snapshot listing to a tenant allowing the tenant to perform a restore of their system from their own UI. (Enable Expose Cloud Snapshots to allow a tenant to view/access to snapshots.)

Restore an Existing Tenant from Snapshot#

A tenant Restore from the tenant dashboard will overwrite everything within the existing tenant!

  1. From the Main Dashboard, click Tenants on the left menu.
  2. Click Tenants again on the left menu.
  3. Double-click the desired tenant from the list.
  4. If the tenant is online, it will need to be powered down before it can be restored from snapshot. Click Power Off on the left menu.
  5. Wait for the Tenant Status to indicate Offline.
  6. Click Snapshots on the left menu.
  7. Click to Select the desired snapshot within the list.
  8. Click Restore on the left menu.
  9. A Warning message will appear to caution that this will overwrite the entire existing tenant. Click the Proceed button to continue/ Cancel to abort.

Restore a Deleted Tenant from Snapshot#

  1. From the Main Dashboard, click Systemon the left menu.
  2. Click Cloud Snapshots on the left menu.
  3. Click to Select the desired snapshot within the list. (Tenants that existed within the selected snapshot appear in the listing. A tenant that does not appear in the list was deleted prior to this time; check a previous snapshot.)
  4. Click View Tenants on the left menu.
  5. Click to select the desired tenant within the list.
  6. Click Recover on the left menu.
  7. Tenant Name will default to the original name but can be changed for the restore, if desired.
  8. Click Submit The dashboard for the recovered tenant appears. When the status changes from "Provisioning" to "Offline" the tenant can be powered on.

Provide a Tenant with a Local Snapshot (Extracted from Cloud Snapshot)#

  1. From the Main Dashboard, click Tenants on the left menu.
  2. Click Tenants again on the left menu.
  3. Double-click the desired tenant in the tenant listing.
  4. Click Snapshots on the left menu.
  5. Click to select the desired cloud snapshot in the list.
  6. Click Convert on the left menu.
  7. A dialog appears where Name, Description, Expiration can be modified, if desired. Click Submit to finish the convert (extraction) process. The snapshot will now appear with type "Tenant Snapshot" on the provider's system. The tenant will see the converted snapshot in their own cloud snapshots listing (Home > System > Cloud Snapshots) with type "Local" and it will be readily accessible for the tenant to use for restores.


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