Requesting an Airgap License for VergeOS#
Overview#
Key Points
- VergeOS requires a valid license for operation
- Airgapped environments need a special airgap license
- The process involves generating a license request file and emailing it to Verge
This guide walks you through the process of requesting an airgap license for VergeOS systems in environments without outbound Internet access.
Prerequisites#
- Access to the VergeOS Cloud Dashboard
- A working email client on a machine that can send external emails
- Understanding of your system's airgapped status
Steps#
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Navigate to System Settings - From the Cloud Dashboard, click System on the left menu - Click Settings on the left menu
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Initiate License Request - In the License section, click the Request License button
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Generate License Request File - A popup window titled "Request Generated" will appear - This window displays information about the license request file
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Download Request File - Click the Download Request File button - Save the license request file to your local machine
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Prepare Email to Verge - Click the Email license@Verge.io button - This opens your default email client with a pre-addressed email
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Send License Request - Attach the downloaded license request file to the email - Provide additional information in the email body (e.g., company name, purpose of license) - Send the email to Verge's licensing team
What Happens Next#
- Verge processes your request and generates an airgap license file
- You receive a reply email with the airgap license file attached
- Upload the received license file to your VergeOS system (covered in a separate guide)
Processing Time
If you haven't received a response within 2 business days, please follow up with Verge's support team.
Important Considerations#
- Ensure the system requesting the license is the one you intend to license
- Keep the license request file secure
- For multiple systems, repeat this process for each system individually
Troubleshooting#
Common Issues
- Problem: Unable to generate license request file
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Solution: Verify your access permissions in the VergeOS Cloud Dashboard
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Problem: Email client doesn't open automatically
- Solution: Manually compose an email to license@Verge.io and attach the downloaded request file
Additional Resources#
- [Understanding VergeOS Licensing]
- [Uploading an Airgap License to VergeOS]
- [VergeOS System Requirements]
Feedback#
Need Help?
If you encounter any issues while requesting an airgap license or have questions about this process, please don't hesitate to contact our support team.
Document Information
- Last Updated: 2024-09-09T15:41:14.296Z
- VergeOS Version: 4.12.6