Verify Licensing and Update Server Configuration

How to verify connectivity to the VergeOS update server and troubleshoot licensing configuration issues, including credentials and update source selection.

Valid licensing configuration is required to run workloads and NAS services and to perform system updates. Normal licensing and updates will require connection and authentication to a VergeOS Update Server.

For Air-gap licensing/updates see: KB articles: Requesting an Airgap License for VergeOS and Updating a VergeOS System with Airgap License.

Verify Connection to a VergeOS Update Server

1. From the Main Dashboard, navigate to System > Updates. This will bring you to the Updates Dashboard.
2. Click Check For Updates on the left menu.
3. Verify a green indicator in the Status field. A failed connection will be indicated with a red status and an error message in the status field.
4. If the status is not green:

   • click Edit Settings on the left menu.
   • Verify correct licensing User/Password. If you are unsure of your licensing credentials contact your VergeOS sales or support representative.
   • Verify Update Source

     • for home labs and POC (Not-for-resale) installations: Verge.io Trial/NFR
     • for normal production licenses: Verge.io Updates
   • Verify Internet connection from the VergeOS system.