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Sharing Files to Tenants#

Overview#

Key Points

  • Service Providers can share files with Tenants
  • Files must already be uploaded to the vSAN
  • Process is quick and uses a branch command

This article guides Service Providers through the process of sharing files, such as media images, with their Tenants in the VergeOS system. This feature allows Tenants to access specific files within their own Files section.

Prerequisites#

  • Access to the VergeOS system as a Service Provider
  • Files already uploaded to the vSAN
  • Existing Tenants in the system

Steps#

  1. Navigate to the Tenants Dashboard - From the Main Dashboard, select "Tenants" on the left menu

  2. Access Tenant List - Select "Tenants" to view a listing of all your Tenants

  3. Select the Desired Tenant - Double click on the Tenant you want to share files with

  4. Access the Add File Feature - Select "Add File" in the left menu

  5. Choose File Type - Select File Type from the dropdown list

Tip

Select "ALL" to get a listing of all files available, regardless of type. This will include .raw files (VM disk images) from the parent VDC.

  1. Select Specific File - Choose the specific file you want to share from the dropdown list

  2. Submit Changes - Click the submit button at the bottom of the page

  3. Confirmation - The process is near-instant as it is done with a branch command - The file is now available to the Tenant within their own Files section

Troubleshooting#

Common Issues

  • Problem: File not appearing in Tenant's Files section

  • Solution:

    1. Verify that the file was successfully uploaded
    2. Check if the correct file type was selected
    3. Ensure that the changes were submitted properly

  • Problem: Unable to select a specific file

  • Solution:
    1. Confirm that the file exists in the Files section
    2. Try selecting "ALL" in the File Type dropdown to see if the file appears

Additional Resources#

Feedback#

Need Help?

If you encounter any issues while sharing files to tenants or have questions about this process, please don't hesitate to contact our support team.

Document Information

  • Last Updated: 2023-08-24
  • VergeOS Version: 4.12.6