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Requesting an Airgap License for VergeOS#

Air-gap licensing is not common and requires justification. Please see Licensing and Software Updates for more information.

Overview#

Key Points

  • VergeOS requires a valid license for operation
  • Air-gapped environments need a special airgap license
  • The process involves generating a license request file and emailing it to Verge

This guide walks you through the process of requesting an airgap license for VergeOS systems in environments without outbound Internet access.

Prerequisites#

  • Access to the VergeOS Cloud Dashboard
  • A working email client on a machine that can send external emails
  • Understanding of your system's airgapped status

Steps#

  1. Navigate to System Settings

    • From the System Dashboard, click System on the left menu
    • Click Settings on the left menu

  2. Initiate License Request

    • In the License section, click the Request License button

  3. Generate License Request File

    • A popup window titled "Request Generated" will appear
    • This window displays information about the license request file

  4. Download Request File

    • Click the Download Request File button
    • Save the license request file to your local machine

  5. Prepare Email to Verge

    • Click the Email license@Verge.io button
    • This opens your default email client with a pre-addressed email

  6. Send License Request

    • Attach the downloaded license request file to the email
    • Provide additional information in the email body (e.g., company name, purpose of license)
    • Send the email to Verge's licensing team

What Happens Next#

  1. Verge processes your request and generates an airgap license file
  2. You receive a reply email with the airgap license file attached
  3. Upload the received license file to your VergeOS system (covered in a separate guide)

Processing Time

If you haven't received a response within 2 business days, please follow up with Verge's support team.

Important Considerations#

  • Ensure the system requesting the license is the one you intend to license
  • Keep the license request file secure
  • For multiple systems, repeat this process for each system individually

Troubleshooting#

Common Issues

  • Problem: Unable to generate license request file

  • Solution: Verify your access permissions in the VergeOS Cloud Dashboard

  • Problem: Email client doesn't open automatically

  • Solution: Manually compose an email to license@Verge.io and attach the downloaded request file

Feedback#

Need Help?

If you encounter any issues while requesting an airgap license or have questions about this process, please don't hesitate to contact our support team.