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Generating System Diagnostics

How to Generate System Diagnostics#

VergeOS support may request that a system administrator generate a system diagnostics file for detailed logs from the platform. The diagnostic file will include detailed logs from all nodes in a system and package it into a single compressed file which can easily be then uploaded to support automatically or downloaded to be sent via email or a 3rd party file-sharing service.

Here are the steps to create and download a System Diagnostics file. 1. Log in to the parent/root environment. The diagnostics file needs to be generated at the Parent environment, rather than a Tenant. 1. From the top menu, select System > Dashboard 1. On the System dashboard, in the left navigation menu, click System Diagnostics 1. From the System Diagnostics, in the left navigation menu, click New Report**

  1. Once inside the New System Diagnostic Report, complete the Name, Description, and check the "Send diagnostic information to VergeOS support, then click Submit at the bottom. This will generate a compressed file of system logs.
  2. Wait while the compressed log file is built. The status column will show the status as 'Building" then on to 'Sending to Support'.
  3. When it is finished, the status will change to 'Sent to Support'.
  4. When sending completes, you can also download the file to your local computer.

Document Information

  • Last Updated: 2024-08-29
  • vergeOS Version: 4.12.6