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Sharing Files to Tenants

Overview

Key Points

  • Service Providers can share files with Tenants
  • Files must already be uploaded to the vSAN
  • Process is quick and uses a branch command

This article guides Service Providers through the process of sharing files, such as media images, with their Tenants in the VergeOS system. This feature allows Tenants to access specific files within their own Files section.

Prerequisites

  • Access to the VergeOS system as a Service Provider
  • Files already uploaded to the vSAN
  • Existing Tenants in the system

Steps

  1. Navigate to the Tenants Dashboard - From the Main Dashboard, select "Tenants" on the left menu

  2. Access Tenant List - Select "Tenants" to view a listing of all your Tenants

  3. Select the Desired Tenant - Double click on the Tenant you want to share files with

  4. Access the Add File Feature - Select "Add File" in the left menu

  5. Choose File Type - Select File Type from the dropdown list

Tip

Select "ALL" to get a listing of all files available, regardless of type. This will include .raw files (VM disk images) from the parent VDC.

  1. Select Specific File - Choose the specific file you want to share from the dropdown list

  2. Submit Changes - Click the submit button at the bottom of the page

  3. Confirmation - The process is near-instant as it is done with a branch command - The file is now available to the Tenant within their own Files section

Troubleshooting

Common Issues

  • Problem: File not appearing in Tenant's Files section

  • Solution:

    1. Verify that the file was successfully uploaded
    2. Check if the correct file type was selected
    3. Ensure that the changes were submitted properly

  • Problem: Unable to select a specific file

  • Solution:
    1. Confirm that the file exists in the Files section
    2. Try selecting "ALL" in the File Type dropdown to see if the file appears

Additional Resources

Feedback

Need Help?

If you encounter any issues while sharing files to tenants or have questions about this process, please don't hesitate to contact our support team.

Document Information

  • Last Updated: 2023-08-24
  • VergeOS Version: 4.12.6

Managing Files

How To Create, Upload, and Manage Files

The Files section provides a central location to upload files for use in VergeOS. It supports ISOs, VM disk images, logos for custom branding, and general file sharing between sites and tenants.

How to Upload Files to VergeOS

To upload a file, ensure that it is in one of the supported formats.

Other extensions can be uploaded to the server but may not be recognized as usable by VergeOS.

  1. Select Files from the top menu and click Upload.
  2. You may also choose Upload from URL if you are sharing a file from another site or have a URL.

Once the file transfer completes, it will be available in the Files list for use.

  1. To create a Public Link, select a file and click Add Public Link from the left menu.

  2. Choose the format for sharing the file:

  • Anonymous (uuid): Appends the file's UUID to the end of the link.
  • Custom: Allows for a custom name to be used in the link.
  • Use file name: Appends the existing file name and extension to the link.
Expiration Type
  • Never Expire: The link will remain active indefinitely.
  • Set Date: Set a specific expiration date and time for the link.

The Public Link can be shared with other systems, for general file sharing, or with local tenants to provide access without requiring an internet download. However, sharing via this method uses network bandwidth. For a more efficient way to share files to a tenant, see the Add Media to Tenants guide.

In the Files section, you can also:

  • Manipulate Public Links
  • Download files
  • Edit file names and storage tiers
  • View and Remove References to files
  • Delete files."

Document Information

  • Last Updated: 2024-08-29
  • vergeOS Version: 4.12.6