Skip to content

Licensing#

Requesting an Airgap License for VergeOS

Air-gap licensing is not common and requires justification. Please see Licensing and Software Updates for more information.

Overview

Key Points

  • VergeOS requires a valid license for operation
  • Air-gapped environments need a special airgap license
  • The process involves generating a license request file and emailing it to Verge

This guide walks you through the process of requesting an airgap license for VergeOS systems in environments without outbound Internet access.

Prerequisites

  • Access to the VergeOS Cloud Dashboard
  • A working email client on a machine that can send external emails
  • Understanding of your system's airgapped status

Steps

  1. Navigate to System Settings

    • From the System Dashboard, click System on the left menu
    • Click Settings on the left menu

  2. Initiate License Request

    • In the License section, click the Request License button

  3. Generate License Request File

    • A popup window titled "Request Generated" will appear
    • This window displays information about the license request file

  4. Download Request File

    • Click the Download Request File button
    • Save the license request file to your local machine

  5. Prepare Email to Verge

    • Click the Email license@Verge.io button
    • This opens your default email client with a pre-addressed email

  6. Send License Request

    • Attach the downloaded license request file to the email
    • Provide additional information in the email body (e.g., company name, purpose of license)
    • Send the email to Verge's licensing team

What Happens Next

  1. Verge processes your request and generates an airgap license file
  2. You receive a reply email with the airgap license file attached
  3. Upload the received license file to your VergeOS system (covered in a separate guide)

Processing Time

If you haven't received a response within 2 business days, please follow up with Verge's support team.

Important Considerations

  • Ensure the system requesting the license is the one you intend to license
  • Keep the license request file secure
  • For multiple systems, repeat this process for each system individually

Troubleshooting

Common Issues

  • Problem: Unable to generate license request file

  • Solution: Verify your access permissions in the VergeOS Cloud Dashboard

  • Problem: Email client doesn't open automatically

  • Solution: Manually compose an email to license@Verge.io and attach the downloaded request file

Feedback

Need Help?

If you encounter any issues while requesting an airgap license or have questions about this process, please don't hesitate to contact our support team.